Repair Returns

If something isn’t right with a device we repaired, let us know. Fill in the form with your order number and what’s happening, and we’ll check your repair and email you the next steps.

Please don’t send your device yet. We’ll email you where to send it or drop it off. Before you hand it over, back up your data if you can.

To help us sort it quickly, include:

• Your order number. It’s in the confirmation email for your repair.
• What’s wrong now, and when it started.
• Photos or a short video of the problem, if you can.

Warranty depends on the repair type, the parts used and the condition of the device. It doesn’t usually cover new damage, liquid damage, misuse, or faults unrelated to the repair we did. See our Terms and Conditions.

Returning something you bought from us? Use Product Returns. A different fault? Request a Repair.