Terms and Conditions
Welcome to GA Tech. Please read these terms and conditions (“Terms of Use”) carefully. They govern your use of our site and your purchase of products and services from GA Tech (“GA Tech”, “we”, “us”). By using our site or placing an order, you agree to be bound by these Terms of Use and our other published policies. We may update our site, policies and these Terms of Use at any time. The terms in force when you place your order apply to that order.
General
These Terms of Use apply to all purchases of parts, accessories, devices, tools and repair services from gatech.co.nz. Please also read our Privacy Policy and any other policies published on our site, which form part of your agreement with us.
Your Rights Under New Zealand Law
Nothing in these Terms of Use limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand law that cannot be excluded. If you are buying for business purposes, the Consumer Guarantees Act 1993 does not apply to the extent permitted by section 43 of that Act.
Electronic Communication
When you use our site or send us emails, you are communicating with us electronically. You consent to us communicating with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
If you create an account, you are responsible for keeping your password confidential, for restricting access to your computer, and for all activity under your account. If you are under 18, you may create or use an account only with the involvement of a parent or guardian. We may refuse service, close accounts, remove or edit content, or cancel orders where we reasonably consider it necessary.
Site Contents
Unless otherwise noted, all materials on this site, including images, illustrations, designs, icons, photographs, video clips and written content (“Contents”), are owned or licensed by GA Tech and protected by copyright, trademark, trade dress and other intellectual property laws. You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or otherwise exploit the Contents, the site, or any related software, in whole or in part, without our written permission.
Payments
We accept payment by Stripe, Visa and Mastercard. If you pay by credit card, your card statement will show a charge from GA Tech.
Orders paid by credit card are subject to billing address verification. The billing address you enter must be the address at which you receive your card statement. Orders where the billing address does not match, or where the shipping address differs from the billing address, may require additional verification or be cancelled. If we cancel an order, we will notify you and refund any amount you paid.
Payment Terms
Payment is due at the time of purchase unless you have an approved “pay by invoice” account.
For invoice accounts and payments by bank transfer, we may charge interest of 2% per month on overdue amounts.
If you do not pay an amount you have agreed to pay on time, we may appoint a third-party collection agency to collect it, and this does not require your consent. We will act in accordance with applicable law when doing so. You agree to pay the reasonable costs we incur in appointing a collection agency.
Returns, Refunds and Exchanges
Change-of-mind returns
- Within 7 days of delivery: you can return a product for any reason. We refund the item price in full, with no restocking fee.
- 8 to 30 days after delivery: we accept change-of-mind returns with a restocking fee of 10% of the item price, deducted from your refund. For example, a $100 part returned on day 10 is refunded as $90.
- After 30 days: we do not accept change-of-mind returns.
- The product must be new, unused and undamaged, in its original packaging with all accessories included.
- You must contact us for a return authorisation before sending the product back.
- Original shipping costs are not refunded. You choose the courier or postal service and pay the cost of return shipping and insurance. The product remains your responsibility until it reaches us.
- Please check the product description and compatibility information carefully before you order.
Faulty products
If a product is faulty or does not match its description or the compatibility information we provided, contact us for a return authorisation. Your rights under the Consumer Guarantees Act 1993 apply, and you may be entitled to a repair, replacement or refund.
- If, after inspection, we confirm that the product is faulty or not as described, we will refund or replace it and reimburse the reasonable cost of return shipping. Please keep your shipping receipt. No restocking fee applies.
- If we do not find a fault, we will contact you about next steps. Return shipping is not reimbursed in that case.
- Damage caused by misuse, accident or improper installation is not a fault.
How to return an item
- Contact us through the Contact Us form on our website or by email to request a return authorisation.
- Complete the returns form on our Product Returns page and include it in the parcel.
- Send the item to: GA Tech NZ 57 Erskine Street, Lake Hayes Estate, Queenstown, 9304
We are not responsible for products returned without an authorisation. We may send them back to the sender at the sender’s cost. We may decline a return that does not meet this policy, except where you have rights under the Consumer Guarantees Act 1993.
Refunds and exchanges
Approved refunds are paid to your original payment method within 10 days of us receiving and inspecting the item. If you would prefer an exchange for a different product, tell us when you request the return.
Return Shipping Cost and Insurance
For change-of-mind returns, you pay for return shipping and insurance, and you are responsible for making sure the package reaches us safely. We recommend a tracked and insured service.
For faulty products, we reimburse the reasonable cost of return shipping once we confirm the fault, as set out above.
Where we replace a product, we pay the cost of shipping the replacement to you.
Order Cancellations
Please contact us immediately if you need to cancel an order.
- If the order has not shipped, we will cancel it and refund the full amount to your original payment method.
- Once an order is marked as shipped, it cannot be cancelled. You can return it under the returns policy above.
Risk of Loss
Risk in the products passes to you when they are delivered to the delivery address you gave us. Ownership passes to you when we have received full payment.
Warranties
In addition to your rights under the Consumer Guarantees Act 1993, we provide a 6 month warranty on the parts we sell. If a part fails within 6 months because of a manufacturing fault, we will exchange it for the same part or, if it is no longer available, a comparable part or a refund.
The warranty does not cover damage from improper use, abuse, neglect, careless handling or improper installation.
Repairs
- Repairs are available for the devices listed on our site. Please provide details of your device using the form provided.
- Repairing a device through us may affect any manufacturer or retailer warranty on it. We are not responsible for warranty decisions made by the manufacturer or retailer.
- We take reasonable care of your device. Backing up your data is your responsibility, and data loss is possible during any repair. Data retrieval may be possible depending on the condition of the device.
- Once a repair is complete, we will email you the amount remaining to be paid. The device is released on full payment.
- Return shipping is charged regardless of the condition of the device. If you need to know the cost in advance, please contact us before sending your device.
- We provide a 6 month warranty on our repair work. It does not apply to devices with liquid damage. Repairs to liquid-damaged devices are carried out at the customer’s decision and without warranty.
- If you do not arrange collection or delivery of your repaired device within 60 days of us notifying you that it is ready, we may, after giving you written notice as required by law, sell it to recover our costs.
Comments, Feedback and Other Submissions
We welcome your comments and feedback about our site, products and services. We do not accept confidential or proprietary information, so anything you submit to us (your “Comments”) is not confidential. You grant GA Tech a perpetual, royalty-free licence to use your Comments. Comments must not infringe the rights of any third party or contain defamatory, abusive, obscene or otherwise unlawful material.
Price Protection
We update our site frequently so that you see current products and pricing. When you place an order, you agree to the listed price. Price adjustments cannot be made after an order is placed.
Product and Service Descriptions
We try to keep our descriptions accurate, but we do not warrant that all product descriptions or other content are error-free. If a product does not match its description, you may return it for a remedy under the Consumer Guarantees Act 1993, and we will reimburse the reasonable cost of returning it once we confirm the difference.
Pricing Errors and Mismatches
If a pricing error occurs, we may cancel the order, even if it has been confirmed. We will promptly notify you and either refund the full amount to your original payment method or, if you prefer, provide equivalent store credit.
Product Availability
Availability shown on our site is not guaranteed. If a product is unavailable when your order is processed, we will notify you by email and refund any amount you paid. You can check availability through our Contact Us page. You will receive a shipping confirmation email when your order ships.
Limitation of Liability
To the extent permitted by law, GA Tech is not liable for indirect or consequential loss arising from your use of this site or our products, and our total liability for any claim is limited to the price you paid for the relevant product or service. We do not guarantee that this site will be uninterrupted or error-free. This section does not limit any rights you have under the Consumer Guarantees Act 1993 or other laws that cannot be excluded.
Denial of Access
We may deny you access to this site if you breach these Terms of Use. Sections that by their nature should continue after your access ends, including those on intellectual property and limitation of liability, will continue to apply. These Terms of Use are the entire agreement between you and GA Tech about their subject matter.
Applicable Law
These Terms of Use and any purchase made through this site are governed by the laws of New Zealand, and the courts of New Zealand have jurisdiction over any dispute.
Site Policies, Modifications and Severability
Please review all policies posted on our site, as they also govern your use of our products and services. We may change our site, policies and these Terms of Use at any time. If any part of these terms is found to be invalid or unenforceable, that part is severed and the rest remains in force.
Contact Us
If you have questions about these Terms of Use, please contact us through the Contact Us page on our website.